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Start with the APISLA

SLA

Inbox SLA policies and business hours.

GET/api/v1/sla-policies

The same catalog as Inbox Settings. Inbox: Read scope.

HTTPPathScope
GET/api/v1/sla-policiesrest.conversations.read
GET/api/v1/sla-policies/{id}rest.conversations.read
GET/api/v1/business-hoursrest.conversations.read
GET/api/v1/business-hours/{id}rest.conversations.read